Strategy · Operations · Execution
Unblocking projects, teams, and organisations.
I'm Chinwe Nnadi. I make complex, ambiguous problems executable. 15 years across SaaS: EdTech, AI, and Retail. PMOs built from scratch. Enterprise transformations delivered. 60,000 customers migrated with zero downtime. $500M in value shipped across 29 global projects.
The Approach
I unblock through execution.
Strategy to diagnose what's stuck. Operations to get it moving.
I build from scratch. A global PMO managing $21M in enterprise implementations across 90 institutions. A customer experience unit for 55,000 customers, migrated to a new platform with zero downtime and a 70% reduction in resolution times. A marketing website delivery function producing 50+ builds with zero critical defects. A 3,000+ digital community built from scratch, with a learning & coaching program whose Discovery placed 70% of participants into tech roles. EDACY's learning platform — led development, delivery & GTM of the MVP, achieving a 100% completion rate across 10,000+ civil servants in the Middle East and Africa.
I'm multidisciplinary, so I move ideas from one field into another to solve problems the second field hasn't solved yet. I'm curious about people and how work gets done, so I search for patterns, and the patterns usually find me before I even go looking.
A project that needs to ship. A team that needs to move. An organisation that needs structure. Let's talk.
The Record
Evidence, not claims.
$500M
in value shipped across 29 global projects
60,000
customers migrated with zero downtime
15yrs
across SaaS: EdTech, AI, and Retail
$21M
in enterprise implementations across 90 institutions
55,000
customers served by the CX unit I set up
70%
reduction in resolution times after CX migration
70%
of participants in my learning & coaching program now work in tech — from a 3,000+ digital community I built from scratch
100%
completion rate for the flagship digital program — 10,000+ civil servants upskilled across MEA on EDACY
The Discipline
Multidisciplinary by choice.
I move ideas from one field into another to solve problems the second field hasn't solved yet. I'm curious about people and how work gets done, so I search for patterns — and the patterns usually find me before I even go looking.
The Work
A selection of what I've unblocked.
From PMOs built from scratch to enterprise transformations delivered — a preview of the engagements. Full case studies on the work page.
SaaS · Operations
Global PMO — $21M, 90 institutions
Built from scratch a programme management office managing $21M in enterprise implementations across 90 institutions.
View case study →Retail · CX
0→1 CX business unit for 55,000 customers
Set up a customer experience unit from zero — migration, SLAs, compliance systems, and resolution improvements delivering a 70% reduction in resolution times.
View case study →Retail · Migration
60,000 customers, zero downtime
Customer migration at scale — 60,000 accounts moved to a new platform without a single minute of downtime.
View case study →Web · Delivery
50+ builds, zero critical defects
Marketing website delivery function producing 50+ builds with zero critical defects.
View case study →Community · EdTech
Digital community, coaching program & Discovery
Built a 3,000+ digital community from scratch, created a learning & coaching program, and designed a Discovery that placed 70% of participants into tech roles.
View case study →EdTech · Product
EDACY — 100% completion, 10,000+ upskilled
Led development, delivery & GTM of the MVP for EDACY's learning platform — a 100% completion rate across 10,000+ civil servants in MEA.
View case study →Retail · CX
SLAs & compliance systems from scratch
Designed and stood up the SLA framework and compliance systems underpinning the CX unit — audit-ready, measurable, and built to scale.
View case study →Writings
On People, Patterns & Execution.
I write about execution, translation, and the different ways humans navigate the gap between vision and reality. On my Substack, UnBlocked, I think out loud about why smart people have unfinished projects, what actually blocks delivery, and how the gap between knowing and doing gets closed.